We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail to firstname.lastname@example.org.
We will accept a return on any item within 7 business days. If you would like to return an item to D2E Sports, please follow these steps: It’s best to call us at 912-367-5570 or email us at email@example.com and let us know of the problem.
- Send the item back to us with a detailed note explaining why you are returning the item and any other relative information we would need to easily and quickly resolve the problem.
- All products must be returned in the original condition, unused, in the original wrapper or original boxes, with all parts and accessories along with the paperwork to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- A 10% restocking fee will be deducted from your refund.
- For your protection, we recommend that you use FedEx or UPS only with signature proof of delivery for your return.
Ship the return package to:
Down 2 Earth Sports
5 SW Railroad Street
Depending on the item(s) you purchase on www.downtoearthsports.com and the location to which the items will be delivered, different shipping methods will be available. Currently Down 2 Earth Sports ships via FedEx UPS and USPS. Each shipping method has its own restrictions and charges that will be applied to your order. At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. All orders over $150 have Free Ground Shipping.
We accept major credit cards. Credit cards require us to ship to your billing address. Unless you have added an additional shipping address registered to your credit card account Down 2 Earth Sports, reserves the right to change the shipping address in your order to the billing address without your consent. Additionally if your order has a different shipping and billing address this will cause a delay in shipping your item(s) while the information is verified.